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To present participants with the best and most current customer service techniques, encouraging reflection on the importance and potential of good customer service, breaking paradigms, and demonstrating that good customer service is within everyone's reach, regardless of innate talent or gift. Program Content: How to provide quality customer service Types of customers and how to deal with them Important aspects of human relationships Rules for speaking correctly Diagnosing customer service problems Ensuring customer satisfaction Managing customer satisfaction Managing competitive advantage through customer preference Duration: 10 hours Modality: Online Certification: Certification by a European notary. Internationally valid Hague Apostille.
You can also join this program via the mobile app. Go to the app